Reputation Management

Build and manage your online reputation

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Did you know that 88% of people will read reviews online?

You need to take control of your online reputation. Manage your reviews and engage your customers. Answer reviews whether they are good or bad.

Are you having problems knowing when someone left a review? Don't know what to say to request reviews? Don't have the time to send requests or respond reviews?

Online Reputation Management Services

Online Reputation Management Reputation Management

Monitor what people are saying about your local business online. See how your business stacks up against the competition. Track how your reputation changes and improves with alerts and reports.

Review Responses Service Review Responses Service

You don’t have time to read and answer all your business reviews? Don’t know how to answer negative reviews? We can help you with our Review Responses service. We’ll promptly and professionally answer your online reviews.

Customer Review Gathering Tool Customer Voice

With our review request tool you can gather customer experiences. Send requests through email or sms text and track the response rate.

Review Requests Service Review Requests Service

Weekly or monthly we will send review requests to the customers you provide. When you get started we will work with you to design templates for your business.

Reputation Management FAQ

Consumers search online for a local business. They look for businesses with recent reviews and an average rating of at least four stars. If your business doesn’t fall under this category, there’s a good chance you’re losing potential customers. Competitors with more reviews or better ratings are getting them. To avoid losing sales you need to manage the negative reviews. You need to continually generate positive reviews.
For local businesses, having a steady stream of recent reviews is crucial. 73% of consumers say reviews written more than 3 months ago aren’t relevant anymore. Customers want to see reviews that relate to the business as it is today.
Consider having us run a review generation campaign. Our platform can be used to request reviews from customers. Simply upload a list of customer names and emails. Ask for feedback on popular sites like Facebook and Google.

When someone compliments your business in person, you thank them. In the same way you must respond online reviews. Thank and acknowledge your customers for their feedback.

Answering a negative review benefits anyone seeing that review. Acknowledge the reviewer and shows customers you are aware of the issues. Let them know that you are working to resolve them.

Absolutely. If you see a review that you want to specifically address, you are more than welcome to post your own response. If our team sees you have already responded to a review we will mark this task as completed in our system.
Reviews that have been posted can not be changed. During your monthly call with NextGen you can strategize of new sites for your customers to post to.
During your onboarding process you can choose from set templates or provide your own.
Unfortunately, negative reviews cannot be deleted off of 3rd party sites. However, reviews that violate that site’s terms and conditions can be flagged. If the listing site agrees with our request, they will remove the review.
Take control of your online reputation today!